A person reads these. We are a small team in Sydney, so allow a day or so.
Writing about a pay run? Tell us the pay date. Please do not send us a tax file number — we will never ask for one and do not need it to help you.
The app shows what they said and whose record it was about. Fix what they flagged and send it again from the pay run. Do not put it on an adjustment run — the ATO never accepted the original, so adjusting it would put the year-to-date figures out by the whole run.
A one-off step an authorised representative of the business does in ATO Access Manager. Settings has the Software ID and the exact steps, or ring the ATO on 1300 852 232 with your ABN, the provider name and that Software ID.
You can do it in the app at any time, and it takes the payroll with it — employees, pay runs, lodged events and the stored tax file numbers. Export what you need first. An employer's record-keeping obligations to the ATO outlast the app, and afterwards we will not have a copy.
Tell us what you were doing and roughly when. Crash reports reach us automatically; the time helps us find yours.
AU Payroll and AU Invoice share one account, one database and one privacy policy, which covers what happens to payroll data and tax file numbers.